Incidents 2023 – IoTConnect
| Incident Number | 2023.01 |
|---|---|
| Date | 23-Jan-23 |
| Issue | IoTConnect single sign-on issue |
| Priority | Very High |
| Issued By | Internal |
| Impact | Users were not able to login into portal |
| Root Cause | Connectivity issue in Azure, as per the Azure status page (https://status.azure.com/en-us/status/history/) |
| Resolution | Restarted affected microservices after azure issue resolution |
| Incident Number | 2023.02 |
|---|---|
| Date | 24-Oct-23 |
| Issue | IoTConnect Certificate Upload API Issue |
| Priority | Medium |
| Issued By | Internal |
| Impact | Users are currently experiencing difficulties in uploading certificates, which may affect various functionalities within the IoTConnect platform.. |
| Current Status | As of now, the incident remains open, and we are waiting for further updates from Microsoft. Microsoft is aware of the issue, and their technical team is actively working on resolving it. |
| Root Cause | The root cause of this incident is attributed to a recent update by Microsoft to the IoT Hub gateway. This update has led to the unexpected behavior of the IoT Hub certificate upload API, resulting in the disruption. |
| Resolution | Our team is closely monitoring the situation and is in communication with Microsoft. We anticipate one of the following resolutions: 1. Reversion: Microsoft may revert their code back to the previous version, which is known to be functioning correctly. 2. New API Endpoint: Microsoft might provide a new API endpoint that is tested and verified to be working correctly. |
| Next Steps | We will continue to monitor the situation and liaise with Microsoft to ensure a prompt resolution. In the meantime, we recommend that users affected by this issue to refrain from making any critical certificate uploads and to be prepared for an update once the situation is resolved. We will provide updates as soon as we receive further information from Microsoft and take all necessary actions to minimize any disruptions caused by this incident.. |
| Resolution | Resolved on 11-Nov-2023 Microsoft has reverted their changes to certificate related APIs, after doing end to end testing all functionality found working as expected in platform. • Service Request #: 2310240030003185 • Service Request Title: IOTHub certificate get error request data • Closed Date: 11/9/2023 2:35:51 AM UTC |