Incidents 2019 – IoTConnect
| Incident Number | 2019.01 |
|---|---|
| Date | 14-Sep-19 |
| Issue | DNS Prapogation Issue |
| Priority | High |
| Issued By | Internal Support Team & Customers |
| Impact | All Micro Services. No impact on Device Data |
| Root Cause | DNS Resolution issue in all Azure VMs and Azure App Services |
| Resolution | Microsoft Team help to fix these issues form Azure VM standpoint. |
| Incident Number | 2019.02 |
|---|---|
| Date | 23-Jul-19 |
| Issue | Database connection pool exceeded. Request number increases due to database connectivity issue |
| Priority | High |
| Issued By | Internal Support Team |
| Impact | Agent micro Service. Device Initial Connectivity. No impact on Device Data |
| Root Cause | Request getting failed due to dB issue |
| Resolution | Scale out the app service to create more concurrent database connection |
| Incident Number | 2019.03 |
|---|---|
| Date | 13-Jul-19 |
| Issue | An operation on a socket could not be performed because the system lacked sufficient buffer space or because a queue was full SQL Database from app service. |
| Priority | High |
| Issued By | Internal Support Team & Customers |
| Impact | Agent micro Service. Device Initial Connectivity. No impact on Device Data |
| Root Cause | It’s due to azure app service existed with outbound port usages. |
| Resolution | Increase the resources of app service |
| Incident Number | 2019.04 |
|---|---|
| Date | 18-May-19 |
| Issue | Device get disconnected after 2 hours for specific account of platform. |
| Priority | Medium |
| Issued By | Customers |
| Impact | Device Connectivity |
| Root Cause | For security reason device password expiry was 2 hrs |
| Resolution | Increased password expiry for specific account |
| Incident Number | 2019.05 |
|---|---|
| Date | 27-Apr-19 |
| Issue | Device Telemetry was not getting display in platform |
| Priority | Medium |
| Issued By | Customers |
| Impact | Live Telemetry |
| Root Cause | RabbitMQ broker exhausted with open socket connection |
| Resolution | Increase number of socket connection and added more cluster to RabbitMQ |