Incidents 2021 – IoTConnect
| Incident Number | 2021.01 |
|---|---|
| Date | 8-Apr-21 |
| Issue | – Random 500 Internal Server Error started coming in one or more IoTConnect Service(s). – IoTConnect Portal blocked all user being logged in |
| Priority | High |
| Issued By | Customers |
| Impact | All Micro Services. No impact on Device Data |
| Root Cause | Redis Cache server got exhausted and running out of Memory cause service Failure. |
| Resolution | Created dedicated infrastructure to host Redis Cache server. In future we are going to use Azure Redis Cache |