Incidents 2022 – IoTConnect
| Incident Number | 2022.01 |
|---|---|
| Date | 05-May-22 |
| Issue | No live telemetry data visible in portal and solution app |
| Priority | Very High |
| Issued By | Customers, Network Team |
| Impact | Live Telemetry, PowerBI Dataset, Rule Evolution Process, SQL Connector. |
| Root Cause | Message processor overloaded with process due to high message flow. |
| Resolution | Scale processor by assigned dedicated resources |
| Incident Number | 2022.02 |
|---|---|
| Date | 10-May-22 |
| Issue | Device was not getting normal commands & ota commands |
| Priority | Very High |
| Issued By | Customers |
| Impact | Cloud to device communication |
| Root Cause | Cloud to device service went into ideal mode also IoTConnect health monitoring system got crashed. |
| Resolution | Bring Health monitoring back to avoid ideal mode of all services |