Partner Program

Except for Service partners, anyone can add products in Solutions Hub.

You can see hub status for your hardware, software and AI solutions when you have requested your products to be listed on our marketplace, Solutions Hub. If the status is shown as draft, it means that the details that you have provided for the listing is still in the draft version and you haven’t submitted it for review. If the status is pending, it means that it is under review with your account manager. And if it is approved, you can see your product listed in our Solutions Hub. Also, with unpublish button, you can remove the listing of your products from Solutions Hub.

Based on the support package you choose, there are certain service hours allocated to you. These hours are used by the support team to resolve any tickets raised by you. Consumed hours are the total sum of hours used for the resolution of your support tickets while the balance is deemed as available service hours.

To connect with your account manager, go to the Help and Support section. You can find details of your account manager including name, e-mail id and contact number.

To track the progress of your ticket:

• Go to the Help and Support section in the portal.
• Click on the view tickets button.
• Search for your ticket in the list.
• Click on the view icon to view details.

To raise a support ticket, you need to go to the Help and Support section in the portal and then click on create tickets button. To know about ticket creation in detail.

Yes, you can add as many users as you want from your organization with the same rights. Read more about user management here.

The time duration needed to resolve the ticket depends on the type of the issue. We will try to resolve your issue as soon as possible.

Click help and support tab from the dashboard. Here you will get an option to create tickets. Read more to know about ticket management here.

To get detailed information on how to add, delete, view and manage devices

As soon as user create an environment instance, a Secret key will be generated.

As environment instance are linked to individual products, you need to enter environment information whenever you create a new product.

Yes, you can host different products on different environment instances. In fact, you can also host the same product on different environment instances.

Based on the selected region and type you will get a drop-down list to select your environment instance. Read more about environment for further information.

Development environment is where you code, configure and customize your application. This environment is used by developers, have frequent updates, mostly private and not available for end customer use.

Production environment is the live version available for business use. It does not have any frequent changes expect when it is scheduled for the new release.

Entering focused region and environment information enables the partner to retrieve IoTConnect instance information for that particular region and create their solution on top any instance.

User rights are provided in the form of the role assigned to any particular user. The admin can change the roles and even assign multiple roles to any user. If the assigned role is selected as Admin; then selection for any other role(s) won’t be possible. Read more about user management here.

Yes, you can have two or more admins from different locations.

It is the business market area which the company focuses based on the geo classification. Company can have a global focus, or it might target certain region/regions such as Americas (South America and North America), APAC (Asia-Pacific countries) or EMEA (Europe, Middle East and Africa).

Solution vendor is the one who sell products and solutions that is either developed by himself or any other company. While a consultant firm is a company that provides professional advice and help organizations to find the right vendors.

The legal name of the company is the name with which it is registered with the government. This includes the legal entity type such as Inc., Corporation, LLC, GmbH as well. Companies use the legal name for all their official documents, legal contracts, registrations, property leases and government applications.

Our platform provides OTA updates through which you can schedule and push updates to your customer’s devices. Learn more about OTA updates from our user guide.

If the partner is not responding to your query you can email us at info@iotconnect.io

We have a dedicated team in place that reviews the content when it is submitted to the platform.

Yes, you can sell your application on Solution Hub to as many customers as you want.