Help & Support

Based on the support package you choose, there are certain service hours allocated to you. These hours are used by the support team to resolve any tickets raised by you. Consumed hours are the total sum of hours used for the resolution of your support tickets while the balance is deemed as available service hours.

To connect with your account manager, go to the Help and Support section. You can find details of your account manager including name, e-mail id and contact number.

To track the progress of your ticket:

• Go to the Help and Support section in the portal.
• Click on the view tickets button.
• Search for your ticket in the list.
• Click on the view icon to view details.

To raise a support ticket, you need to go to the Help and Support section in the portal and then click on create tickets button.

The time duration needed to resolve the ticket depends on the type of the issue. We will try to resolve your issue as soon as possible.

Click help and support tab from the dashboard. Here you will get an option to create tickets. Read more to know about ticket management here.

To get detailed information on how to add, delete, view and manage devices

While reviewing the application, if we find that the information provided is not sufficient, we will send you an email asking for more information instead of rejecting the application.