Service Partner Service

Service Partner Service

Companies frequently look for a partner who can provide them with customized services. Partner Program was created to enable our partners to fully utilize key modules to gain greater insights. Your dedicated account manager will adapt all software, hardware, support, and other modules to your specific needs.

As a service partner, you get access to build, manage and deploy the solutions along with other specific modules on behalf of authorized OEM partner. We understand that each partner has different needs, for example, device suppliers’ core business is exclusively centered on hardware; similarly, software partners may not be interested in solutions that contain hardware-related services. Being a service partner, you may want to limit services to test solutions before offering to your customers. Therefore, you can explore our IoTConnect platform via DevLab and understand the working of different modules like templates, devices, solutions, etc., as well as leverage our AppConnect module to create use-case specific solutions and add unique features to enhance them before offering final solutions to your customers.

IoTConnect DevLab

On our robust IoT platform, you can try out several functionalities like user administration, device management, template management, and more. Since an entity with your OEM partner’s company name will already exist in IoTConnect DevLab, you can quickly add or manage new entities as needed.

The goal of DevLab is to enable our partners to test run their solutions by creating a PoC/PoV or demo before deploying a genuine one. This will help you avoid errors and time to fix during the final deployment.

To learn more about IoTConnect features, you can refer our user guides.

AppConnect

This module of DevLab allows you to leverage use case specific solutions that are readily deployed on our IoTConnect platform.

There are two options available to choose from:

  1. Subscribe – you can get access to the demo of the solution to check its functionalities
  2. Customize – you can create your own solution by deploying the functionalities of the solution offered by Partner Program

Support

Browse Support categories to get assistance on everything from user management to concerning your account.

There are five ways Partner Program can assist you through:

  1. Account Manager
  2. Search Your Query
  3. Browse Common Questions
  4. Tickets
  5. Partner Program Knowledgebase

Software Product

The process of adding and managing software products on Partner Program is crucial. You may add new software products, modify product details, build an environment for your products, as well as add subscription plans for them and much more. Build a product using associated modules as below:

Create Environment

An environment is nothing more than a specific instance of a product. After you’ve defined the product, you’ll need to create an environment for it. To do so, give your environment a name, select the geographical area, choose the instance (live/production) fill in the rest of the required information.

To know more about how to create environment, you can refer to our user guide.

Create Subscription Plan

This section allows you to create subscription plan for your customers. Once the subscription plan is created, you can list your products on Solutions Hub or create your own UI for end-users to view your pricing plan using our subscription API.

To know more details on creating subscription plan, you can refer to our user guide.

Configuration

You can sync your IoTConnect data using Configuration. With Modules, you can select the type of data you want to sync and with Type, you can select the type of data storage like RabitMQ and ServiceBus.

Branding

With the Branding module under Software Products, you can give a unique identity to your brand. This allows your consumers to identify your products easily.

To know more about how to customize your brand page, refer to the user guide.

AppConnect Setup

You may use AppConnect from Product module to customize apps that are already installed on IoTConnect. You can subscribe to these IoT solutions and check the working of the platform as well as tailor them to your specific requirements and offer them to your customers.

To know more about AppConnect, you can refer to the user guide.

Hardware Product

In this module, you will be able to create a new hardware product. The process of adding and managing hardware products on the site is crucial. You may add new devices, modify device details. Simply, start enhancing your device using offered functionalities.

Solutions Hub Visibility

Solutions Hub is a dedicated marketplace for all IoT products and services. You can add your smart solutions and products in Solutions Hub to showcase it to the global market.

ExpressConnect

This module allows you to create and design the entire data flow, which when published, gets reflected as a template in IoTConnect. A template is essential to define device properties like type of device, connectivity, type of data and actions to take when certain data is received in our IoT platform. ExpressConnect comes with an easy drag and drop interface using which you can efficiently design the data flow.

To know more about this module you can refer to our user guide.